Scaterna Privacy Policy
Last updated: June 2025. This policy explains how we handle your personal data on the Scaterna platform.
1. Information We Collect
When you register and use the Scaterna platform, we collect several categories of personal information necessary to provide our services to players in the Philippines:
- Account information: Full name, date of birth, email address, username, and password. This is required to create and manage your Scaterna account.
- Identity verification data: A government-issued ID or similar document may be required before your first withdrawal to confirm your identity and age eligibility.
- Payment and transaction information: GCash account details, local bank account numbers, transaction amounts in Philippine Peso (₱ PHP), deposit and withdrawal history. This information is processed solely to facilitate your financial transactions on the platform.
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution. This data helps us deliver a consistent experience across devices and detect unusual activity.
- Usage data: Pages visited, games played, betting activity, session duration, and feature interactions. This allows us to improve the platform and personalize your experience.
- Communications: Messages sent to our support team, including queries, complaints, or feedback submitted by email or through the platform's help system.
2. How We Use Your Data
Scaterna uses the information collected for the following purposes:
- To create, maintain, and secure your account on the platform.
- To process deposits and withdrawals in Philippine Peso via GCash and local bank transfers.
- To verify your age and identity in compliance with eligibility requirements (18+ only).
- To deliver the sportsbook, live casino, and slot online gaming services you access on the platform.
- To send transactional communications — such as deposit confirmations, withdrawal status updates, and account notifications.
- To detect and prevent fraud, unauthorized access, money laundering, or abuse of platform features.
- To improve the platform interface, optimize performance, and develop new features based on usage patterns.
- To comply with applicable legal and regulatory obligations in the Philippines.
We do not use your personal data for unsolicited marketing without your consent. If you receive platform communications you did not expect, contact our support team to update your preferences.
3. Cookies and Tracking Technologies
The Scaterna website and mobile platform use cookies and similar tracking technologies to support core functionality and improve user experience. Cookies are small text files stored on your device when you visit the platform.
We use the following types of cookies:
- Essential cookies: Required for the platform to function correctly, including maintaining your login session, remembering your language preference, and supporting secure transactions.
- Analytics cookies: Used to understand how players interact with the platform — which pages are visited most, where users encounter issues, and how long sessions typically last. This data is aggregated and anonymized.
- Preference cookies: Store your settings such as display preferences or regional configurations so you don't need to reset them each visit.
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use core platform features. The Scaterna Android app uses equivalent local storage mechanisms to maintain session and preference data.
4. Data Storage, Security, and Third-Party Sharing
Your personal data is stored on secured servers with industry-standard encryption in transit and at rest. Scaterna implements access controls to limit who within the organization can view personally identifiable information, and access is granted only where necessary to deliver platform services.
We retain your account data for as long as your account is active and for a period thereafter as required by applicable law or for legitimate business purposes such as dispute resolution.
Third-party sharing: Scaterna does not sell your personal data to third parties. We may share limited information with the following categories of service providers, strictly to support our operations:
- Payment processors facilitating GCash and Philippine bank transfers — for the purpose of completing your financial transactions.
- Identity verification providers — to confirm your age and identity during the account verification process.
- Technical infrastructure providers — including hosting and security services that support the platform's availability.
All third-party service providers engaged by Scaterna are required to handle your data in accordance with this policy and applicable data protection standards. We do not share your data with advertising networks or data brokers.
5. Your Rights, Minor Protection, and Policy Updates
As a registered user of Scaterna, you have the following rights regarding your personal data:
- Access: You may request a summary of the personal data we hold about you at any time by contacting support.
- Correction: If any information in your account is inaccurate or outdated, you may update it directly in your account settings or request a correction through support.
- Deletion: You may request deletion of your account and associated personal data. Note that some data may be retained for a period required by law even after account closure — such as transaction records for financial compliance purposes.
- Objection: You may object to the processing of your data for non-essential purposes. Withdrawing consent for essential processing may require account closure.
Protection of minors: Scaterna strictly prohibits use of the platform by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, that account will be closed immediately and any associated data will be deleted in accordance with our data retention policies.
Policy updates: Scaterna may revise this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when changes were last made. Continued use of the platform following an update constitutes your acceptance of the revised policy. For significant changes, we will notify registered users through their account email.
To exercise any of your data rights, or if you have questions about how Scaterna handles your personal information, contact our support team at [email protected]. You can also consult the FAQ page for common account and data queries, or review our Terms and Conditions for the full user agreement.
Questions About Your Data?
Reach our support team at [email protected], or check the FAQ for quick answers about your account and privacy settings.